Customer Service Representative (CSR)

Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in‐store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Reporting

Reports directly to the General Manager (or Sales Manager with GM direction)

Primary Responsibilities

  • The Acquisition and Maintenance of Customers
  • Accept and process current customer payments
  • Process Order Forms and references
  • Input customer information into the store computer for new lease agreements
  • Update customer information and account status in the store’s computer system
  • Answer incoming telephone calls and route them to appropriate person‐as per the first upsystem.
  • File and maintain customer folders and records
  • Assist customers on the showroom floor
  • Direct customer opportunities immediately to the Sales Manager‐as it relates to sales andservice.
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom through cleaning, organizing, merchandising, andpricing as per the first up system and as directed by management
  • Maintain regular mailing campaign
  • Other tasks as assigned by management

Position requires

Excellent interpersonal skills are required for daily customer contact
Professional appearance
Computer operations ability
Good communication skills
Excellent organizational skills
Excellent telephone etiquette
Strong sales skills‐showroom and telephone
High energy level
Able to lift 50 lbs.

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