Customer Account Advisor (CAA)

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

  • The Acquisition and Maintenance of Customers
  • Direct immediate contact with customers who have not renewed their Lease agreement(s)
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Document all customer promises and update customer information in the store computer system
  • Assist with merchandise returns and customer deliveries as directed by GM
  • Perform responsibilities of the Customer Accounts Manager when directed
  • Other tasks as assigned by management
  • Safely operates company vehicle
  • Load, secure and protect product in company vehicle
  • Maintain updated customer information

Position requires

Position routinely requires lifting, loading, and “dollying” merchandise 50‐300 pounds
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Neatly groomed appearance
Good driving skills

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